We strive to provide a quality service for our clients and hope you will be pleased with the work we do for you. We constantly seek to improve our service and we monitor our service standards. We have a formal complaints handling procedure, a copy of which can be obtained on request.
If we are unable to resolve any problem to your satisfaction or we do not deal with your complaint within eight weeks, or if you object to any bill, you may have the right to complain to the Legal Ombudsman.
Alternative complaints bodies (such as ProMediate whose website address is www.promediate.co.uk) exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme. We do not agree to use ProMediate.
If we have provided you with a service bought online and you are not satisfied with that service then please email firstname.lastname@example.org . Please also see link to the Online Dispute Platform http://ec.europa.eu/odr.
Keylaw is a trading name of Hugh James (VAT No. 134 1882 76) which is authorised and regulated by the Solicitors Regulation Authority. Established in the UK, the firm is responsible for compliance with the solicitors rules – available online at http://www.sra.org.uk/
Keylaw makes use of Google Analytics which uses first-party cookies to track visitor interactions. These cookies are used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. We make use of these stats internally to improve the website user experience.
Every computer and device connected to the internet is assigned a unique number known as an Internet protocol (IP) address. Since these numbers are usually assigned in country-based blocks, an IP address can often be used to identify the country, state, and city from which a computer is connecting to the internet. Google Analytics collects the IP address of website visitors in order to provide website owners a sense of where in the world their visitors come from. This method is known as IP geolocation.