1. Keylaw is a trading name of Hugh James which is authorised and regulated by the Solicitors Regulation Authority (SRA Number:303202) and is authorised and regulated by the Financial Conduct Authority
  2. The contents of this website is the copyright of Keylaw. Keylaw copyright must remain on all reproductions of the material (“the material”) obtained from this website.
  3. You may download, store and use the material for your own personal use, research or that of your firm and company. You may not publish, retransmit, redistribute or make the same available on any website, online service or bulletin board of your own or of any other party or make the same available in hard copy or on any other media without Keylaw’s express prior written consent.
  4. Nothing on this website constitutes advice nor does the transmission, downloading or sending of any information or the material create any contractual relationship.
  5. This website may contain links to external sites outside the control of Keylaw and Keylaw accepts no liability of responsibility for the contents of those external sites and you enter them at your own risk.
  6. Keylaw accepts no liability or responsibility whatsoever for any loss or damage suffered by any use of the information contained on this web site or any other web site referred to or linked through the web site. By your use of this web site you are deemed to accept the above terms and conditions.
  7. We may record telephone conversations to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes.

We strive to provide a quality service for our clients and hope you will be pleased with the work we do for you.  We constantly seek to improve our service and we monitor our service standards.  We have a formal complaints handling procedure, a copy of which can be obtained on request.

If we are unable to resolve any problem to your satisfaction or we do not deal with your complaint within eight weeks, or if you object to any bill, you may have the right to complain to the Legal Ombudsman.

Alternative complaints bodies (such as ProMediate whose website address is www.promediate.co.uk) exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme. We do not agree to use ProMediate.

If we have provided you with a service bought online and you are not satisfied with that service then please email mairwen.whittaker@hughjames.com . Please also see link to the Online Dispute Platform http://ec.europa.eu/odr.

Important Note

Keylaw is a trading name of Hugh James (VAT No. 134 1882 76) which is authorised and regulated by the Solicitors Regulation Authority.  Established in the UK, the firm is responsible for compliance with the solicitors rules – available online at http://www.sra.org.uk/

Google Analytics

Keylaw makes use of Google Analytics which uses first-party cookies to track visitor interactions. These cookies are used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. We make use of these stats internally to improve the website user experience.

Use of IP Address

Every computer and device connected to the internet is assigned a unique number known as an Internet protocol (IP) address. Since these numbers are usually assigned in country-based blocks, an IP address can often be used to identify the country, state, and city from which a computer is connecting to the internet. Google Analytics collects the IP address of website visitors in order to provide website owners a sense of where in the world their visitors come from. This method is known as IP geolocation.

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